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If your budget won't allow you to spend thousands of dollars on a consultant or you don't have days out of your workweek to spare, join any of our weekly Webinars to get the best training in the business. Conference in with a top business trainer as they present topics that matter to you. Visual aids stream live over the allow you to get your specific situation addressed. In just 75 minutes, you'll learn instantly relevant skills and strategies without breaking your training budget or leaving the office.
The best part is that you can bring your entire team for the same low price! We encourage you to gather your entire staff around a speakerphone, download and distribute the handouts, and listen in together.
Webinars are a great resource for managers who want to brush up on the latest best practices to teach their staff or an excellent way to begin a dialogue if you include your team in on the call. Either way, you win.
Web, Online surveys, text messaging, and on-air Q & A allow you to get your specific situation addressed. In just 75 minutes, you'll learn instantly relevant skills and strategies without breaking your training budget or leaving the office.
Coming Events
Troublesome topics: Answers to the most difficult management situations
Wednesday, November 11, 2009 at 2:00 p.m. Central
A webinar hosted by manageBetter.biz,
featuring Carol Hacker
About the webinar:
Carol Hacker will cover exactly how to deal with:
- Poor hygiene
- Ignoring the dress code
- Office romances
- Death of a loved one or pet
- Suspected alcohol/drug use
- Chronic tardiness/absenteeism
- Racism
- Bad attitude
- Personal home/life issues
- Gossip
- Dishonesty
- Inappropriate computer material
Certain situations make even seasoned managers uneasy.
During the course of your career, you'll come across situations that put your management skills to the test. Chances are you've already encountered a few. These "troublesome HR topics" deal with delicate subject matter and involve high stakes. Saying or doing the wrong thing might alienate an employee, land your company in legal hot water, or even cost you your job!
manageBetter.biz has teamed up with HR expert Carol Hacker to offer a webinar that covers exactly what you should - and shouldn't - do in the most problematic management situations. She'll share stories from more than 25 years in management and HR that will give you a clear roadmap to navigate otherwise treacherous paths.
Carol Hacker will cover exactly how to deal with:
Poor hygiene
Ignoring the dress code
Office romances
Death in the family
Suspected drug or alcohol abuse
Chronic tardiness or absenteeism
Racist attitudes or remarks
Bad attitudes or behavior
Disruptive home-life issues
Gossip
Dishonesty
Inappropriate material on the computer
This is knowledge you need before you find yourself in these situations.
Wednesday, November 18, 2009 at 2:00 p.m. Central About the webinar:
Why are some supervisors better than others at motivating their employees to achieve goals? And how are some supervisors able to get their employees back on track when they experience a dip in performance? Two words - actionable feedback. Great supervisors deliver feedback to their employees in a clear and concise manner that results in constructive actions and behaviors in-line with good performance.
Easier said than done though because giving employees honest feedback on their performance can be viewed as one of the toughest jobs on a manager's plate, especially if the message is a difficult one. That said, delivering actionable feedback starts well before you meet with your employee. It begins with how you establish goals and continues through on-going effective coaching. In essence, it requires supervisors to take responsibility for the whole "performance cycle."
Join top-rated Ragan Communications speaker Valerie Grubb as she details the 6 steps to delivering actionable feedback and how stepping up your game will have a positive effect on your career as well. We'll explore why effective communications requires superior listening skills and the barriers to active listening, both internal and external, that get in the way of improving employee performance.
You'll learn: We'll also discuss why difficult conversations are so difficult and how not addressing performance issues only escalates the situation and deflates morale throughout the organization. We'll tackle headlong how to stop procrastinating on doing what is best for the employee and the company.
Join us on Wednesday, November 18, 2-3:15 pm Central!
Optimizing employee performance: The art of delivering actionable feedback
A webinar hosted by manageBetter.biz,
featuring Valerie Grubb
F.A.Q
If you are currently experiencing technical difficulties with a webinar, please call customer service at 800.878.5331. A live person will answer your call right away.
When will I receive my instructions?- Instructions are e-mailed the Monday before the event.
- All instructions come from instructions@ragan.com
- If you've ordered after online registration has been closed, the representative with whom you spoke will e-mail or fax your instructions immediately.
- Check your SPAM folder, occasionally the email can be mistaken as SPAM.
- Make sure you are checking the e-mail account you provided during registration.
- Call customer service at 800.878.5331 or e-mail rmr@ragan.com
- A link to the handouts is included at the bottom of the instructional e-mail. (They are also delivered as attachments to this same e-mail.)
- The handouts are also made available on the webinar welcome page (seen when logging in to the actual event).
- Follow the link provided to you in the instructions (sent via e-mail).
- Enter the event number and password that was included in your instructions.
- Fill in the rest of the required fields.
When should I log onto the web portion?
- The moderator typically activates the web portion 30 minutes prior to the event.
- If you log in before this time, you will get an error message and the system will not allow you to enter the event.
- Call the toll free number 10 minutes prior to the conference start time. You will not hear anything until the presenter begins.
- Once you log into the web portion, a gray box will apear.
- Call the toll-free number provided in the instructions 10 minutes prior to the conference start time.
- Enter the event number listed in your instructions followed by the # key.
- Enter your unique attendee ID followed by the # key.
- You will be greeted by an operator who will confirm your participation and enter you into the call.
- You will not hear anything until the presenter begins.
- During the presentation, you will be in" listen-only" mode and cannot hear or be heard by the other participants until you chose to ask a question.
- You can type your question to the moderator at any time. Your question will be read and answered by the presenter during the Q & A portion at the end of the event.
- If you'd like to ask a question 'on air' press the "raise hand" button on your computer screen once the Q & A session has started. You'll be placed in a queue and announced when it is your turn to ask your question. (If you've manually muted your line, be sure to unmute it before you as a question)
- If you can't attend one of our live events don't worry - we'll capture all the information for you in an informative, multimedia CD-ROM. Each CD-ROM plays in any standard CD player but by inserting it into a computer, you see the PowerPoint and other visual aids advance in sync with the audio. The CD-ROM package contains all the handouts and additional downloads given to the live webinar participants.
- The CDs are typically mailed 3-5 weeks after the event date.
- Lawrence Ragan Communications, Inc.
Pricing
Standard Rate |
OA Member Discount |
OA Premium Member Discount | |
| Webinar & CD | $249 | $169 | $129 |
| Webinar Only | $219 | $139 | $99 |
| CD Only | $219 | $139 | $99 |
Note: Because the multimedia CD is a recording of the live event, the CD is delivered approximately 3-5 weeks after the event date.
Policy Information
100% Money-Back Guarantee: If you do not feel the webinar you attended was absolutely beneficial for you and your team, we'll refund your money in full-no questions asked!
Fees: Payment must be received upon registration (VISA, AMEX, MasterCard, and Discover accepted). Your fee includes access via a toll-free call (one dial-in per site per registration), as well as web-based handouts and live Q&A. If you are calling from outside North America, you may incur long-distance charges or be subject to additional fees.
If someone from your company wants to dial in from a second location, please submit a separate registration and payment for them.
Instructions and Handouts: View our FAQ for more information on when you will receive your instructions and handouts.
Cancellation Policy: Cancellations will be accepted through 5:00 p.m. Central Time on the Friday preceding the event. Registrants who cancel within that time will receive a full refund. Cancellations received after that time will not be refunded.
About your speakers:
Carol A. Hacker is an educator, speaker and the founding president of Carol A. Hacker & Associates, one of the country's foremost skill-building enterprises for human resource management. For more than 25 years, she's been a significant voice in front-line and corporate human resource management to Fortune 100 companies as well as small businesses. A master of adult education, her client list spans North American and Europe.
She's the author of six books including The High Cost of Low Morale and what to do about it and The Costs of Bad Hiring Decisions & How to Avoid Them. Carol is a member of the National Speaker's Association and speaks for professional and trade associations as well as for private corporations and government agencies.
A few of her many distinguished clients include:
- The Coca Cola Company
- IBM Corporation
- U.S. Postal Service
- American Red Cross
- Federal Reserve Bank
- American Airlines
- And many more!
Valerie Grubb is a senior Operations and Human Capital executive, adept at managing major corporate initiatives in high-growth, complex work environments. Most recently, Valerie stepped away from key roles within major corporations to found her own company, Val Grubb & Associates, Ltd., in response to the increasing demand for her expertise, on a consulting basis, in Operations Management and Training that supports talent/leadership development for corporations and trade associations.
Previously, Valerie served as the Vice President of Strategic Operations & Initiatives at NBC Universal. In this capacity, she oversaw business development opportunities within the Media Distribution Services group, including the sale of several NBC properties. In addition, Valerie spearheaded quality initiatives in preparation for the 2008 Olympics in Beijing, China.
Valerie was promoted to this position after NBCU purchased Oxygen Media, where she was the Vice President of Operations. At Oxygen, Valerie led the Human Resources, Risk Management, Training, Facilities, Security, Travel and Real Estate operations for all Oxygen offices across the United States. She was seminal in the initial formation of Oxygen in 1999, the subsequent growth strategy and the media success which eventually led to the sale to NBCU in 2007.
Prior to joining Oxygen, Valerie was the Vice President of Operations for Barry Diller during the inception of InterActive Corp. While with IAC, Valerie was a significant contributor to the company's aggressive acquisitions strategy, managing the integration of newly acquired companies into the IAC corporate umbrella.
Valerie began her career as an engineer with Allison Engine Company, a division of General Motors, which was then purchased by Rolls-Royce. She was with Rolls-Royce for 11 years, where she had increasingly senior assignments, culminating in her role as the Director of Public Affairs. Valerie was a featured speaker at the Society of Human Resource Management's Annual Conference in 2007 and 2008, and at SHRM's 2008 Leadership Conference. She was also a featured speaker for the Risk and Insurance Management Society (RIMS) and the National Association of Insurance Women. Valerie is a member of Women in Cable Television (WICT), and served as a Prime Access Mentor to young professionals in the cable industry.
Valerie graduated with a Mechanical Engineering degree from Kettering University (formerly General Motors Institute) and obtained her MBA from the Kelley School of Business. She is an active member on the Supply Chain and Global Management Academy at the Kelley School and was recently elected to the Dean's Council for the Kelley School of Business.
