VIP Transportation: How to Hire a Car Service

So, your company's top client is flying in from Beijing for a meeting with your boss. This client pours tons and tons of money into your business so everything has to be just perfect for him and his arrival. You've straightened up your boss's office and prepared all the materials he will need. You've made the client's airline and hotel arrangements; both first class. You've ordered champagne to his room and made reservations at the hottest restaurant in town for his first night's meal. But how will he get around? Does he need a rental car or should you hire a driver? Limo or sedan? While choosing the right car is important, it's only as good as the company you hire from. Use these tips to ensure you hire a great car service, sure to impress:

Test Drive

Don't let the title fool you. This simply means that you should give each car service company a test drive. When you're shopping around, give the company a call or fill out their inquiry form on their website and pay attention to their response. If they are short and somewhat disinterested, then that exact attitude will be revealed to your client. Beware of those companies without excellent customer service.

If you're shopping for services on the internet, be sure to look for contact information. A website is easy to build these days and even fly-by-night businesses can throw one together. As with anything you're shopping for online, look for an address, phone number and any credentials that lend to their legitimacy like the Better Business Bureau logo.

Sneak Peek

Even if you find a car service that seems respectable, it might not fit your needs as far as transportation goes. Always ask for a list of their cars including the year, make and model as well as any extras the cars might have. Hiring a car service with excellent people skills and a great reputation that wants to send their best 1982 Mercedes probably won't impress your client.

Third Party Woes

You're bound to run into brokers that will offer to get you quotes that they claim will save you time and maybe even money. While this isn't always a bad idea, you must be aware that you may have to pay extra to use their services. Sometimes a car service will charge you more so that they can pay the broker a fee for bringing you to them. Ask them how the process works, any fees that will apply and who is responsible for any issues that may arise. They should be forthcoming with the information.

License and Registration Please

This may seem obvious, but you'd be surprised how many people just take the company's word for it that they are licensed and insured. Just a word of caution, get a copy of their license and any applicable permits that company might need in your state.

Finally, when you've found a few car services that sound good, you'll want to ask some very important questions to make sure nothing goes wrong in transporting your client. Here are some examples of appropriate questions:

• How long have you been in business?
• How many vehicles do you have?
• How old are your vehicles?
• How can I see your vehicles?
• Is there a minimum that I must use your services?
• What is included in your price? Drinks? Gratuity?
• What is your policy for vehicles that malfunction?
• How often are the vehicles serviced?
• Can you show me proof of your insurance and licenses?
• What is the deposit?
• When is the remainder due?
• Can I have a quote in writing?
• Will I receive a confirmation of my reservation?

You can't afford to leave such details to chance when attempting to impress a big dog, so it's important to do your homework. Get at least 3 quotes from 3 different services to ensure you're getting the most bang for your buck. Also, be sure not to go over the top. Most VIPs are actually fairly modest, so holding a parade in their honor is not usually necessary. Treat them well with nice things, but keep your fantasies in check. Stay vigilant and if you find a company you like and work well with, add them to your list of preferred vendors to use in the future.