[CICELY]

Hello,
I Am New To The Accounts Receivable Department When It Comes To Sending Letters To Customers. Anyways We Have A New Company That Has Tooken Over And At This Time I Need To Notify Customers Of New Management And That There Terms Of Payment Will Be Changed To Cod (cash On Delv)and A New Application Will Need To Filled Out And At That Time We Will Review There Account As Well As Credit And Notify Them If There Eligiable For Terms Such As (inv To Inv - 7days - 14days - 30days Etc.

Unsure How To Word The Notification Letter
Could Someone Please Help?

Thanks
Cicely

[Libby Huffman]

I would state the objective clearly: We are writing to inform you that under new management, our terms of payment have changed to Cash on Delivery (COD). We apologize for any inconvenience this may cause you as we consider you a valued customer.

If you would like to open a line of credit, please fill out the attached forms. We will notify you of your eligibility along with the terms.

We thank you for your loyalty and hope that we can continue to provide you with quality service as a great price.

This is just a quick mock up, but I do suggest you apologize for any inconvenience and explain that credit will be extended to those who qualify. Hope this helps.