[Helen_nz2]

Hi, I'm in need of some advice on how to differentiate between the 2 roles. When I applied for the role I am in, it was supporting 4 managers so I didn't see it as a true PA role, however when I started the role changed and it turned out to be a 1on1 role. Recently my manager got a new manager, and I have now taken on the role of being his PA as well. It is a true PA role as I do Diary Management and the focus is on taking care of "him" in a 1on1 role as well as my own manager. I do however want that to be recognised and to be renumerated accordingly as it is a more senior role and carries more responsibility. Most managers don't know the difference between the 2 types of roles and I'm struggling to explain it. Any help would be greatly appreciated.

[Chrissy Scivicque]

Hi Helen,
Well, I'm not exactly positive about the two terms you're using but here are my thoughts:

PA, or personal assistant, as I see it is a personal one-on-one relationship where you (as the assistant) handle matters both personal and professional in nature. This role can be a very close and unique partnership.

A Team Administrator, or as I think I would call it, an "Administrative Assistant" handles a variety of work, exclusively professional in nature, for a team of people across a department. Without the one-on-one relationship, this person is simply handling overflow in (usually) clerical work.

Generally speaking, I think the one-on-one part of the PA role is what makes it so special. You are the single supporting professional for this person. They truly depend on you - not a team of administrators. And, as you said, that should be recognized as being a more senior position.

I hope that helps!