View Poll Results: Overall, I think customer service is:

Alive and well! 0 0%
Dead. Gone. Nowhere to be found. 5 55.56%
About the same as it's always been: Hit or miss. 4 44.44%
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At Your Service: How to Right a Customer Service Wrong

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05-12-2009 , 09:28 AM
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Deborah S. Hildebrand's Avatar
 
Join Date: Apr 2008
Posts: 175
At Your Service: How to Right a Customer Service Wrong
Oops! Something went wrong, and now a customer is upset. Whether it was a miscommunication, a poorly trained employee, or something else entirely, you now have to solve the problem and save the relationship. Read on to learn how to handle this situation.
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