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Stop Phoning It In: 9 Phrases for Handling Problem People on the Phone

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07-21-2009 , 10:52 AM
Scott Ginsberg Offline
OA Spectator
 
Join Date: Apr 2009
Posts: 14
Stop Phoning It In: 9 Phrases for Handling Problem People on the Phone
High maintenance customers are the worst, especially when you're dealing with them over the phone! In these potentially explosive situations, your words can either defuse or ignite the fury. Acclaimed author, Scott Ginsberg, shares his top "Phrases that Payses" for managing these folks when you encounter them.

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