You Are Here: Home  >  Office Network & Office Community  >   Discussions

Delta Scraps Indian Call Center After Customer Backlash

Start a Discussion Ask a Question Post a Tip/Idea

  • Share This:
  • Digg!
  • submit to reddit
Email Subscribe Print Add a Poll    
 
05-05-2009 , 01:30 PM
Ilona Offline
Jane of All Trades
 
Ilona's Avatar
 
Join Date: Apr 2008
Posts: 62
Delta Scraps Indian Call Center After Customer Backlash
Delta Air Lines announced that they are no longer outsourcing reservation calls to India. Apparently, this decision was made after the company received too many complaints from their customers. Shocking.

The airline company added that they are in the process of bringing all customer calls back in-house to USA. They are, however, still using some of their centers based in Jamaica and South Africa.

Airline Chief Executive Richard Anderson added: "The customer acceptance of call centers in foreign countries is low, and our customers are not shy about letting us have that feedback."
Last edited by Ilona; 05-11-2009 at 09:45 AM .

Login Register




 

Bookmarks -  What are these?

Submit Thread to Digg Digg Submit Thread to del.icio.us del.icio.us Submit Thread to StumbleUpon StumbleUpon Submit Thread to Google Google Submit Thread to Technorati Technorati

 
 

« Previous Discussion | Next Discussion »
Thread Tools Search this Thread
Search this Thread:

Advanced Search


Start a Discussion Ask a Question Post a Tip/Idea

Similar Discussions

Title Author Responses Last Post
Discussion: ILD's New Director of Call Center Operations lewismf 0 09-22-2009 03:40 PM
Question: Memo Call For A Meeting MAGALYMEREA 1 08-20-2009 11:48 AM
Template: Center Focused Picture OfficeArrow 0 04-21-2009 06:22 PM
Article: Call Management Tool Jerry King 0 04-02-2009 01:05 PM
Question: Telecommunication call centers Sharri 1 10-08-2008 11:15 AM


All times are GMT -4. The time now is 07:01 AM.

 
You Are Here: Home  >  Office Network & Office Community  >   Discussions