[SheriP]

I have been assigned a new task, to educate my co-workers on Professionalism. I have been searching the internet to find articles and have come across some great hints. I am taking what I am learning and sending out an email everyday entitled Daily Professionalism. Any hints or help in this area would be greatly appreciated.
Thank you,
SheriP

[Chrissy Scivicque]

Sheri - That sounds like a great project. And a fun one too!

A big thing that I think is important in the business world is, when meeting new clients or associates, always shake their hand and first address them formally as Mr. or Ms. Allow them to tell you it's ok to call them by their first name. This is especially important for younger individuals addressing older clients. It adds a level of respect.

I once worked with a young gal who called everyone "sweetie." Then, an older client pulled me aside and told me how disrespectful she felt it was. I know that my co-worker didn't mean it that way, but it's important to remember that clients are not to be treated like you treat your friends. So terms of endearment like "darling," "dude," or whatever are also out.

[jord0205]

Something that really bothers me is when I have to answer the phone and someone is rude to me. I would add something about how they act towards people outside of the office, it reflects on the office and the company. Professional or at least polite phone etiquette is a must for answering and dialing!

[SheriP]

I thank you both for those great idea's. I will implement them both into the Daily Professionalism. Here is a preview of what the emails are consisting of.
Hello all,

Quoat for the day
-Dale Carnegie (1888-1955)
American Educator
" There are four ways, and only four ways, in which we have contact with the world. We are evaluated and classified by these four contacts:
What we do-
How we look-
What we say-
And how we say it.!

[LisaOlsen]

One suggestion I would make that I discuss in the professional image workshop I present is to practice the art of "slowing down." Professionalism radiates from those who are conscious of how they walk into a room, how they begin conversations, how loud they are speaking, etc. etc. One trick to guage yourself is to slow down a little and have 360 awareness.

Also, the people that I have noticed who demonstrate professionalism are those that listen more than talk and are interested in other people. Practice asking questions and showing genuine concern for others and I guarantee you will be considered professional.

And one last thought, which I'm sure will just be areminder. No chewing gum and never use inappropriate language in the workplace.

Sounds like a great idea you are instituting!! Very professional!

[Jodith]

Don't forget to cover appropriate dress and use of jewelry/makeup/cologne (that includes men and women). And don't forget the subject of piercings. It's a hot topic these days, what kinds and numbers of piercings are appropriate in the workplace.

Telephone etiquette if very important, whether you are answering or making the calls.

How to respond to compliments and thank yous. Hint: the appropriate response to thank you is never "Uh-huh". You guessed it, that's one of my pet peeves.