Employers have benefited from diversity in the workplace by being compliant with non-discrimination programs mandated by affirmative action statutes. In addition, diversity initiatives help create the workplace environment and contribute to organizational culture. But what about interfacing amongst people of diverse cultures and backgrounds? Is there a communication process that works well or creates barriers between those employees who are very different from each other?

Acceptance and understanding is the key to dealing with differences. Focusing on similarities dispels the perception of separation in the workplace. Here are several ways you can manage the differences and the similarities you may experience in a diverse work environment.

1) Handle language barriers.

Never assume that you are fully understood when communicating with someone with limited English-speaking abilities. Ask for feedback and clarify to make sure. Remember that when a person who speaks little English cannot grasp your meaning, it doesn't mean they aren't smart or capable, but that he or she simply may not have learned the words or jargon commonly used on the job.

For example, someone not familiar with the expression "back to the drawing board" could easily misinterpret the meaning not knowing that it simply means to start over again. We take it for granted that everyone knows what we are talking about. While it may be the responsibility of immigrant workers to learn English and acclimate to the cultural practices in the American workplace, it's a good idea to refrain from using jargon or slang that might not translate well. Choose words that describe the most specific meaning.

2) Respect others' ideas.

Everyone in the workplace should be able to enjoy the freedom of expression. If the workplace environment honors diversity, it will allow room for opposing ideas and respectful disagreement. One way to show that you respect and value people whose ideas may be culturally different than yours is to recognize their talents and their contributions. Learn as much as you can about the culture of those you work with, especially if they are all from the same background.

3) Encourage inclusive activity.

Initiate a sharing process with coworkers. Let them know you are open to a give and take exchange of ideas and collaborative efforts. Be willing to listen to what they have to offer. Show polite and continuing interest in your coworkers' contributions to workplace harmony. Acknowledge points of similarities such as lifestyles, interests and hobbies to bridge any gaps that may exist in the workplace. Emphasize the company's need for your coworkers' participation in order for everyone to be successful. Participate in team building activities; join the planning team to help coworkers bridge the cultural divide.

4) Be careful of debates about religion, politics, or racial issues.

While it's helpful to understand others' religious beliefs and political views, you should avoid heavy discussion related to such topics - especially those dealing with race. There is always the risk of it escalating into workplace conflict and offending someone.

5) Ask for training.

Training can be helpful for employees who speak little English, those who have difficulty understanding immigrant employees, and supervisors who must manage issues of cultural differences. Foreign-born employees can reach higher levels of performance by receiving training from skilled professionals. They can work on problem sounds, pacing, and voice projection. Building oral presentation skills can also bring about considerable results in a short period of time.

The challenge for supervisors is not necessarily that they have to learn a foreign language, but in finding other ways to effectively communicate with people who speak little English. Since there aren't very many qualified bi-lingual supervisors, targeted, short-term training is helpful when dealing with communication issues amongst coworkers. Putting customer service and sales personnel in contact with customers who speak limited English can be beneficial as well. Most language training, including English as a Second Language, is available to eligible companies and institutions at no cost.

What have you learned about yourself from working with others of diverse cultures?