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If your budget won't allow you to spend thousands of dollars on a consultant or you don't have days out of your workweek to spare, join any of our weekly Webinars to get the best training in the business. Conference in with a top business trainer as they present topics that matter to you. Visual aids stream live over the allow you to get your specific situation addressed. In just 75 minutes, you'll learn instantly relevant skills and strategies without breaking your training budget or leaving the office.
The best part is that you can bring your entire team for the same low price! We encourage you to gather your entire staff around a speakerphone, download and distribute the handouts, and listen in together.
Webinars are a great resource for managers who want to brush up on the latest best practices to teach their staff or an excellent way to begin a dialogue if you include your team in on the call. Either way, you win.
Web, Online surveys, text messaging, and on-air Q & A allow you to get your specific situation addressed. In just 75 minutes, you'll learn instantly relevant skills and strategies without breaking your training budget or leaving the office.
Coming Events
12 Rules for Defusing Problematic Employees
Wednesday, January 13, 2010 at 2:00 p.m. Central
A webinar hosted by manageBetter.biz,
featuring Carol A. Hacker
About the webinar:
As a manager you can't always choose who works for you and even if you can you can't always predict how they will react in every situation. As a result you end up with team members who do not always fall in line when they need to.
Do you remember the last time:
- You had to deal with a negative person?
- You were a victim of a two-faced attack?
- Your boss who is tough to work for made you angry?
- You dealt with an employee who was not ready to listen?
If you answered "yes" to any of these questions, this webinar is for you!
The best assets of any organization are its people. In this webinar you will learn how to increase your ability to deal positively with difficult people, difficult situations, and difficult messages, regardless of their source or context. Join senior HR professional, Carol Hacker, for a high-content presentation that includes twelve critical rules to help you manage people who don't always want to play "nice" in the corporate sandbox.
You'll learn how to:
- Gather the courage to face the dilemma of how to interact with difficult people
- Meet your employees' expectations without releasing them from their job responsibilities
- Use recognition and praise as a motivational tool even with your most resistant employees
- Anticipate obstacles and prepare to confront unacceptable behavior before it gets out of control
- Find out what's important to your employees so you can develop appropriate ways to respond to them in a timely manner BEFORE the situation erupts into a point of no return
- Stay in charge of a difficult situation while keeping communication open and friendly
- Choose your approach to confrontation with confidence, credibility and tact and help your difficult employees rise above the poor choices they sometimes make
- And much more!
Every workplace has to deal with difficult people and situations. This will always exist but we want to show you how to make these difficult occurrences manageable so that they do not disturb the flow of the work day, relationships in the office or employee morale.
Join Carol Hacker, HR expert and manageBetter.biz for this 60-minute webinar to help you defuse uncomfortable situations in your workplace and bring your skills up to speed when managing difficult people!
Space is limited. Register now to reserve your spot! To register by phone call 800.878.5331.Efficiency Techniques for Administrative Professionals
Wednesday, January 20, 2010 at 2:00 p.m. Central
A webinar hosted by manageBetter.biz,
featuring K.J. McCorry
About the webinar:
Now more than ever, in this fast-paced business environment, administrative professionals are asked to do more and more every day. In fact most of you—in addition to handling your boss's calendar, answering phones, and taking minutes have an additional job in the company. Perhaps some of you are in charge of updating the web site, or managing client request and inquires, etc. So not only do you handle traditional administrative duties but must also handle the duties of another job title entirely.
Needless to say, you can't waste a single moment of your time due to inefficiency.
That is why manageBetter.biz has teamed up with efficiency expert, K.J. McCorry, to bring you a webinar that will completely transform the way you handle daily tasks.
This webinar will teach you how to:
- Maximize the functions and tools in Outlook to make managing e-mail, calendar, tasks, and information easier and quicker
- Manage e-mail communication in a timely manner: You can't be expected to answer every e-mail immediately
- Improve communication with delegated tasks and activities to avoid time-consuming misunderstandings or confusion
- Apply the top seven strategies to manage your boss's calendar more effectively-and make yourself indispensable
- Sort and organize incoming e-mail so you don't waste time retrieving information in the future
- Become 'paperless' and more organized electronically: De-clutter your office space
- Track and manage tasks and action-related items more proficiently
- Maintain organization through effective daily and weekly planning
- Build an effective and intuitive e-mail filing system: Never misplace a correspondence again
- Master the fundamentals of organization—it is always good to take it back to the basics
- And much more!
Who should attend?
- Administrative Professionals
- Office Managers
- Executive Assistants
- (Anyone who spends more than a minute looking for an old e-mail!)
Outlook is a powerful productivity tool that most users are not using to its full capacity.
Gain valuable tools to take time back in your workday!
Space is limited. Register now to reserve your spot! To register by phone call 800.878.5331.--> Tools to Create Work Life Balance
Wednesday, January 27, 2010 at 2:00 p.m. Central
A webinar hosted by manageBetter.biz,
featuring Sue DeRoos
About the webinar:
Let me paint you a picture ...
You wake up in the morning an hour earlier than usual because you promised yourself you would workout today. You hit the snooze button and fall back to sleep only to wake up at your normal hour. You shower quick, throw your coffee into a to-go mug and you are off to work. When you arrive, before you can even take your coat off a co-worker comes up to you with an urgent task. So you push the other three "urgent" tasks aside and get after it. Before you know it your lunch hour has passed, your coffee is cold from this morning and your task list isn't even dented. Fast forward, you arrive home with just enough time to throw some leftovers in the microwave and watch your favorite show.
This is how so many of our days look as we have more and more work to get done and less and less time to ourselves to relax and stay healthy.
In this one hour workshop you will learn how to create a better balance between your work life and the 'rest' of your life.
You will learn how to:
- Master the two most important keys to work life balance
- Determine where your current work life balance is so you can make a change immediately
- Examine your personal accountability
- Stay focused in spite of a demanding position
- Make quick decisions with paper to eliminate lingering piles
- Easily manage small projects so you can leave your "To-do" list for the big ones
- Create organization in your workspace so you can stay organized in your head
- Define what 'work-life balance' is for you—it is different for everyone
- Identify the signs that your life is out of balance so you know which areas you need to work on first
- Gain tools to better manage a career, home and family
- Stop procrastinating and make choices to create the balance you desire
- Effectively use your time to go from where you are now to where you want to be
If you are too tired to workout, late for family dinner, adding things to your "To-do" list and never crossing things off then this webinar is for you!
Increase the quality of your work life balance with this workshop.
Space is limited. Register now to reserve your spot! To register by phone call 800.878.5331.Time management and communication strategies for managers
Wednesday, February 3, 2010 at 2:00 p.m. Central
A webinar hosted by manageBetter.biz,
featuring K.J. McCorry
About the webinar:
As a manager it is your responsibility to ensure that your employees are not becoming a distraction to their fellow colleagues or themselves. You need to set up strict rules and regulations to ensure that everyone is staying on task and performing to the best of their ability.
Here are some examples of how you and your employees are wasting time:
- Meetings take up the whole morning because there is no clear leader, objective, or conclusion. These mistakes add at least 30+ minutes to daily meetings which is valuable time that your employees could be working.
- Inboxes are clogged with email because we have not learned the proper skills for managing this influx. Your employees spend hours each day riffling through and cursing their e-mails instead of filing or responding to them efficiently.
- Lastly, remote workers; new hires; and interns are calling or coming up to your desk multiple times because the task they were given was not clear enough and now you are wasting valuable time explaining the task all over again.
These situations exist in EVERY workplace and can be avoided once you have the tools to educate your staff on how to better manage their time and communication methods. This 60-minute webinar will equip you with the tools to do so.
You'll learn how to:
- Track and manage delegated actions so nothing sits on your "to-do" list for too long
- Manage and track email communications so you and your team are held accountable
- Run an effective meeting which will allow for more work and less talk
- Track and manage data for direct reports which will allow them to work more independently
- Plan your day and week effectively which will allow you to drastically shrink your task list
- Master essential time management tricks and tips
- Communicate with your employees in a way that will leave them certain of their tasks at hand
- Identify your peak performance times and rearrange your schedule for maximum efficiency
- And much more!
Stop pulling your hair out in meetings or watching your colleagues stand at the water cooler complaining about the amount of emails they have to go through. Give them the power to take charge of their day-to-day tasks with ease and efficiency. It will save your company a tremendous amount of time and money!
This webinar will free you from hour long meetings, inboxes filled with 100+ emails and poor communication from team member to team member. Can you afford to miss this?
Space is limited. Register now to reserve your spot! To register by phone call 800.878.5331.Confrontation Skills: Control Confidence & Composure in the Most Highly Charged Situations
Tuesday, February 9, 2010 at 2:00 p.m. Central
A webinar hosted by manageBetter.biz,
featuring Rhonda Scharf
About the webinar:
Learning to confront someone can be done easily and quickly! No more panic, no more holding back from saying what you want to say. Learn professional confrontation skills that will allow you to maintain control, confidence and composure in any workplace situation!
If you are like most people when a situation requires you to say something, you either lash out in anger, or say the wrong thing. Do you ever walk away and say "I wish I had said ...."? Those days are over!
Confrontation skills can be learned, practiced and mastered.
You'll learn how to:
- Say it, what to say, when to say it, all the while being in complete control of yourself
- Keep your confidence high—Don't let them bully you into submission
- Keep your emotions in check: Tips to avoid crying, screaming and blanking out
- Prepare yourself to say what you should say (and take the professional path, not the emotional one)
- Give feedback in stressful situations with ease and tact
- Keep your cool at the same time as confronting someone so you maintain your authority!
Take this course and learn powerful strategies and techniques for dealing with those confrontations you've been avoiding! Reduce your stress, increase your effectiveness and repair the relationships damaged by the conflict. We'll discuss how to handle the confrontation, things to say, how to say them, all while maintaining your composure and defusing anger for both of you.
Space is limited. Register now to reserve your spot! To register by phone call 800.878.5331.F.A.Q
If you are currently experiencing technical difficulties with a webinar, please call customer service at 800.878.5331. A live person will answer your call right away.
When will I receive my instructions?- Instructions are e-mailed the Monday before the event.
- All instructions come from instructions@ragan.com
- If you've ordered after online registration has been closed, the representative with whom you spoke will e-mail or fax your instructions immediately.
- Check your SPAM folder, occasionally the email can be mistaken as SPAM.
- Make sure you are checking the e-mail account you provided during registration.
- Call customer service at 800.878.5331 or e-mail rmr@ragan.com
- A link to the handouts is included at the bottom of the instructional e-mail. (They are also delivered as attachments to this same e-mail.)
- The handouts are also made available on the webinar welcome page (seen when logging in to the actual event).
- Follow the link provided to you in the instructions (sent via e-mail).
- Enter the event number and password that was included in your instructions.
- Fill in the rest of the required fields.
When should I log onto the web portion?
- The moderator typically activates the web portion 30 minutes prior to the event.
- If you log in before this time, you will get an error message and the system will not allow you to enter the event.
- Call the toll free number 10 minutes prior to the conference start time. You will not hear anything until the presenter begins.
- Once you log into the web portion, a gray box will apear.
- Call the toll-free number provided in the instructions 10 minutes prior to the conference start time.
- Enter the event number listed in your instructions followed by the # key.
- Enter your unique attendee ID followed by the # key.
- You will be greeted by an operator who will confirm your participation and enter you into the call.
- You will not hear anything until the presenter begins.
- During the presentation, you will be in" listen-only" mode and cannot hear or be heard by the other participants until you chose to ask a question.
- You can type your question to the moderator at any time. Your question will be read and answered by the presenter during the Q & A portion at the end of the event.
- If you'd like to ask a question 'on air' press the "raise hand" button on your computer screen once the Q & A session has started. You'll be placed in a queue and announced when it is your turn to ask your question. (If you've manually muted your line, be sure to unmute it before you as a question)
- If you can't attend one of our live events don't worry - we'll capture all the information for you in an informative, multimedia CD-ROM. Each CD-ROM plays in any standard CD player but by inserting it into a computer, you see the PowerPoint and other visual aids advance in sync with the audio. The CD-ROM package contains all the handouts and additional downloads given to the live webinar participants.
- The CDs are typically mailed 3-5 weeks after the event date.
- Lawrence Ragan Communications, Inc.
Pricing
Standard Rate |
OA Member Discount |
OA Premium Member Discount | |
| Webinar & CD | $249 | $169 | $129 |
| Webinar Only | $219 | $139 | $99 |
| CD Only | $219 | $139 | $99 |
Note: Because the multimedia CD is a recording of the live event, the CD is delivered approximately 3-5 weeks after the event date.
Policy Information
100% Money-Back Guarantee: If you do not feel the webinar you attended was absolutely beneficial for you and your team, we'll refund your money in full-no questions asked!
Fees: Payment must be received upon registration (VISA, AMEX, MasterCard, and Discover accepted). Your fee includes access via a toll-free call (one dial-in per site per registration), as well as web-based handouts and live Q&A. If you are calling from outside North America, you may incur long-distance charges or be subject to additional fees.
If someone from your company wants to dial in from a second location, please submit a separate registration and payment for them.
Instructions and Handouts: View our FAQ for more information on when you will receive your instructions and handouts.
Cancellation Policy: Cancellations will be accepted through 5:00 p.m. Central Time on the Friday preceding the event. Registrants who cancel within that time will receive a full refund. Cancellations received after that time will not be refunded.
About your speakers:
K.J. McCorry is an excellent communicator and has gained a great understanding of how companies and people operate through her vast experience. K.J. founded Officiency, Inc., in 1996 when she recognized the need for organizational help in the workplace. K.J.'s work in office process simplification has been recognized in the International Herald Tribune, New York Times, Chicago Tribune, Better Homes & Gardens, Denver Business Journal, Real Simple, Mobility Magazine and many others. She has been a regular contributor to the Boulder County Business Report since 2001. She has also appeared on TV and radio on the Do It Yourself Network, The Peter Boyles Show, Organization Nation, and local news broadcasts. She is the author of Organize Your Work Day in No Time, published by Que/Pearson Education in 2005.
K.J.'s work background begins in the early 1990s she lived for five years in Japan and Southeast Asia, working with Japanese companies as a trainer and intercultural consultant. She was the general operations manager of LiveChai, Inc., a small natural products manufacturing company in Boulder, Colorado. K.J. also worked with Prudential Intercultural, providing corporate intercultural training for Fortune 500 companies and was awarded the President's Quality Award in 1996.
K.J. received her BA in Psychology and International Business from Metropolitan State College in Denver, Colorado. She has her Executive Masters in Business from the University of Denver.
Sue DeRoos is a leader and recognized authority on organization and productivity, Sue has over two decades of organization and business productivity experience. She is the President and owner of Organize U, which has been in operation since 1997.
Sue has seen the debilitating effects that the lack of organization has on people's careers, relationships, personal lives and even their health. Sue has worked with Fortune 500 companies like Caterpillar, Inc. and John Deere as well as small businesses and individuals and believes having the right tools is the first step towards the success of building anything, including an organized life and is passionate about her role in helping people on their journey to building a more balanced life.
Sue is a national speaker, author, productivity trainer and consultant. She is also a member of the American Society of Training and Development, Network for Productivity Excellence and National Association of Professional Organizers.
Rhonda is a professional speaker, trainer and author. She has spoken to tens of thousands of people in 7 different countries. Rhonda has served as the 2004 Canadian Association of Professional Speakers (CAPS) National President, has served on the Board of the International Federation of Professional Speakers and is named in the 2009 edition of "Who's Who in Professional Speakers" (where she has been listed since 1998).
Rhonda has been earning money from speaking since she was two years old! Her mother used to offer her 25 cents to be quiet for five minutes. Since that time she has figured out how to get clients to pay her to speak and to not be quiet. Her mother and her family still don't understand why.
Rhonda has earned the highest speaking designation in the world, the "Certified Speaking Professional" designation (CSP).
Rhonda is a contributing of four books Communication Strategies that Work, Women Speak Out, Getting Things Done, and the soon to be released Common Sense is NOT Common Practice as well two CDs "How to get things done when you're NOT in charge!" and "Dealing with Difficult People."
