Are You Assuming or Selling?

By: Angela Marino Discuss

If you're trying to sell a product or service without asking questions, you're probably wasting a lot of time and effort. Learn why it's important to first assess the customer's needs and then demonstrate how your product or service fills those needs.

Bring the Team Together: How to Motivate Staff When Company Stress Is High

By: Katherine Crowley and Kathi Elster Discuss

In times of economic uncertainty, stress levels can be overwhelming. Leaders need to find new ways to engage and unite employees. Learn how to use the three key elements of motivation to keep your team together when times are tough.

The Art of Self-Management: Five Areas in Your Control

By: Deborah S. Hildebrand Discuss

You may think that you manage yourself just fine: You get to work on time, handle your job duties responsibly and take care of all your personal commitments. And that's all well and fine. But is there anything you're forgetting? Try to remember before your boss steps in to point it out.

From Team Member to Team Leader: How to Manage Friends and Former Peers

By: Deborah S. Hildebrand Discuss

You've been given a great promotional opportunity to oversee the team. However, you have concerns. This is the same group of peers who you have been close friends with for years. How will they react and what will you do?

Fed Up With Your Boss? Give Voice to Your Frustrations

By: Michelle Burke Discuss

Is your manager driving you nuts? Don't just sit there, do something! Michelle Burke, communications strategist, shows us how to address the most common complaints of support staff. From lack of respect to unrealistic demands, it's time to stand up and be heard.