1.0 Information Collection
We collect two types of information: information you voluntarily disclose to us; and information we collect automatically as you interact with the OfficeArrow Website.
1.1 Information You Provide to OfficeArrow
Anyone is able to view the OfficeArrow Website and navigate through certain Web pages without submitting any information other than the information we automatically collect from all users of the OfficeArrow Website. However, in order to more fully utilize the OfficeArrow Website, we require users to complete an online registration form. Registration with the OfficeArrow Website allows users to become "members" of the "OfficeArrow Community," form relationships with other members, send messages, perform searches and queries, form or join groups, submit content, participate in discussions and forums, participate in contests or surveys, and send and receive information through various channels. Certain other services and functionality may also be available to registered users or "premium members" who pay a subscription fee or purchase a service on an a la carte basis.
When you register with OfficeArrow, you create an account with us by providing a user name and password. During the registration process, you are required to provide us with certain limited personal information, such as your name, email address, and zip code. You may also create an account by means of third party applications such as FacebookTM Connect.
Once you have registered with the OfficeArrow Website, you may provide additional information to us by completing your "Profile", a section of your account that holds your personal information.
Portions of your Profile can be made accessible to Participants by making them part of your "Public Profile." The information in your Public Profile may include the city and state where you live, your job title, professional experiences, professional skills, and educational background, among other things. Information in your Public Profile will be made available to Participants in certain situations. In addition, as noted below, personally identifiable information that you submit to the forums and discussions on the OfficeArrow Website or directly to other Participants may remain online for an extended period of time, and we are not responsible for such disclosures.
If you purchase a product or service from us or from one or our Service Providers, we may request certain personally identifiable information from you in order to process your order and, if necessary, ship your products. If required, you must provide this additional information in order to finalize a purchase. This information will generally be your contact information (such as your mailing address and phone number) (the "Additional Order Information") and your financial information (such as your credit card number, expiration date, and billing address) (the "Financial Information"). Unless you are a subscriber to the OfficeArrow Site and pay a subscription fee or purchase products from a Service Provider that is processed through the OfficeArrow shopping cart, OfficeArrow will not store your Financial Information.
We and our Service Providers use Additional Order Information and Financial Information for billing purposes and to process and ship your orders. If we have trouble processing an order, we or our Service Providers will use the Additional Order Information to contact you. If your Additional Order Information is not part of your Profile, we may add it to your Private Profile. We will not store your Financial Information without your permission.
(e) Invite a Friend
If you wish to invite a friend to connect with you through the OfficeArrow Website, we will ask you to enter his or her email address into our "Invite a Friend" online form.
This information will be used by OfficeArrow to send your friend a one time, automatically generated email invitation to view the OfficeArrow Website and join the OfficeArrow community. OfficeArrow stores this information for the sole purpose of sending this one-time email and tracking the success of our "Invite a Friend" program. The email will contain information that your friend can use to remove this information from our database.
(f) Surveys or Contests
From time-to-time we may provide you the opportunity to participate in contests or surveys on the OfficeArrow Website. If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary; however, if you choose to participate in the contest or survey, you must submit the requested information. If you do not want to submit the requested information, do not participate in the contest or survey. The requested information will typically include contact information (such as name and shipping address) and demographic information (such as zip code), but may include other information depending on the nature of the contest or survey.
We use the information submitted in these contests and surveys to determine the winners of the contests, to notify the contest winners and award prizes, to monitor the OfficeArrow Website traffic, and to personalize and improve the OfficeArrow Website. We may use Service Providers to conduct these surveys or contests.
1.2 Information OfficeArrow Automatically Collects
(a) Log Files
Each time you visit the OfficeArrow Website, we gather certain information automatically and store it in log files. This information includes, for example, the domain and host from which you access the Internet, your domain name, the Internet Protocol (IP) address of the computer you are using, the name of the page that referred you to us, the date and time you access the OfficeArrow Website, the pages you visited, the OfficeArrow partners and advertisers that are accessed from the OfficeArrow Website, and the entry and exit times from the OfficeArrow Website. This information is automatically gathered for all the OfficeArrow Website visitors and Participants.
We use this information, which does not identify you individually, to analyze trends, to administer the OfficeArrow Website, to track users' movements around the OfficeArrow Website, and to gather demographic information about our user base.
In addition to log files, we store certain information from your browser using cookies. A cookie is a piece of data stored on the user's computer for record keeping purposes. We do link the information we store in cookies to personally identifiable information you submit while on the OfficeArrow Website.
You can remove persistent cookies or prevent your computer from accepting cookies by following the directions provided with your web browser. However, if you disable this feature and do not allow cookies, you will not be able to use all of the features of the OfficeArrow Website, including the shopping cart feature.
(c) Web Beacons
We sometimes allow certain Service Providers, called "ad networks," to direct or send advertisements to OfficeArrow users, a process known as "serving advertisements." Ad networks include third party ad servers, ad agencies, ad technology vendors and research firms. As noted above, we may "target" some ads to you, meaning that we or our Service Providers may select ads with certain characteristics and send them to you because we believe they are consistent with what we have learned about your interests. To serve or target ads properly, a file called a web beacon may be included in these ads so that the networks may provide auditing, research, and reporting for advertisers and so that ads can be targeted to you while you are using other websites.
You may opt-out of use of web beacons in the OfficeArrow Website pages that you view by changing the settings in your web browser. If you opt-out of the use of such web beacons, the ads you receive from ad networks will not be tailored to your interests.
(d) Click-Through URLs
In some of the email messages we send you, we will include a "click-through URL" linked to relevant content on the OfficeArrow Website for your convenience. When you click on these links, you will pass through our servers as you are directed to the requested content. We track this "click-through" data to help determine interest in particular topics and measure the effectiveness of these email messages. If you prefer not to have the information you view tracked in this way, you can opt-out of receiving these email communications by changing your options in the "My Dashboard" section of the OfficeArrow Website or you can choose not to click on the links in these emails.
1.3 Use of Collected Information
As described above, OfficeArrow collects personal information when you register with us, when you create or update your Profile, when you use the OfficeArrow Services, and when you visit and interact with the OfficeArrow Website.
(a) In General
On occasion, we will also combine information that we collect about you with information we obtain from Service Providers or other companies in order to provide you with offers, services, or information that we believe will be of interest to you.
2.0 Disclosure Of Your Information By OfficeArrow
OfficeArrow is not in the business of selling your personal information to third parties, but there are times when it is advantageous for OfficeArrow to make certain information about you available to Service Providers to provide products and services to you on our behalf. These companies may help us process orders, deliver products, manage and enhance user data, assess your interest in our products and services, or conduct customer research. OfficeArrow may also share your information with third parties that you specifically select to receive your information when using an OfficeArrow Service. The manner in which we share your information with these third parties is discussed below.
2.1 Aggregate Information
In some instances, we will aggregate non-identifying user information and use this information ourselves or provide this information to other companies, including, for example, companies who market their products and services on the OfficeArrow Website. The recipients of this aggregated information may use it for varying purposes such as identifying and analyzing the shopping patterns or general interests of visitors to the OfficeArrow Website.
2.2 Third Party Advertisers
In addition to our Service Providers, OfficeArrow sometimes allows Service Providers to place third party advertisements on the OfficeArrow Website. These third party advertisers may also download cookies to your computer or use other technologies such as web beacons to measure the effectiveness of their ads and to personalize advertising content. These mechanisms allow an advertising network to recognize your computer each time the advertising network sends you an advertisement in order to determine the effectiveness of its ads and to personalize advertising content. OfficeArrow does not have access to or control of the cookies that may be placed by the third party advertisers.
2.3 Other Third Party Service Providers
We may at times employ Service Providers to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer services. These Service Providers will have access to your personal information as needed to perform their functions, but we will contract with these Service Providers not to use your personal information for other purposes.
2.4 Your Consent
2.5 Legal Disclaimer
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on OfficeArrow.
2.6 Business Transfers
We may also disclose your personal and other information you provide, to another third party as part of a reorganization or a sale of the assets or ownership interest of OfficeArrow, in part or in whole. Any third party to which we transfer or sell OfficeArrow's assets will have the right to continue to use the personal and other information that you provide to us in the same manner that OfficeArrow is allowed to use the information.
3.0 Links And Third Party Applications
Throughout the OfficeArrow Website, we offer links to other websites that are not operated or controlled by OfficeArrow. OfficeArrow does not review and is not responsible for the policies and practices of other websites accessed by the links on the OfficeArrow Website, and any information you submit to those websites is subject to the privacy policies of the respective websites. If you visit one of these linked sites, you should review its privacy and other policies.
Third party software applications created by third party developers are also available on the OfficeArrow Website. Third party applications are small bits of software, often with interactivity, that can be installed into your customized version of the OfficeArrow Website or even downloaded onto your computer. OfficeArrow does not control the third party developers who create these applications. When you engage with or download a third party application, you are interacting with such third party developer, not with us. OfficeArrow does not review and is not responsible for the policies and practices of third party developers, and we encourage you to ascertain and make sure you can trust such third parties before interacting with them by visiting their websites and reading their privacy and other policies.
4.0 Communications From The OfficeArrow Website
4.1 Customer Service
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. You CANNOT opt-out of these communications unless you disable your OfficeArrow account.
4.2 Other Communications
We will occasionally send you information on products, services, special deals, and promotions using your provided name and email address. If you wish to subscribe to our newsletters, we will use your name and email address to send the newsletters to you. We will send you the OfficeArrow Website service related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You may be given the option to opt for or opt out of these communications.
5.0 Discussion Forums And User-Generated Content
One of the features of the OfficeArrow Website is a public discussion forum provided through discussion lists, bulletin boards or chat rooms (referred to as "Discussion Forums") to allow Participants with similar interests, fields of expertise or problems to share information and/or post and answer questions.
Any information that Participants disclose in the Discussion Forums is, by design, shared with the public and is not confidentially maintained. You should think carefully before disclosing any information, and particularly any personally identifiable information in the Discussion Forums. Because of the nature of the Discussion Forums, any information you disclose may be accessed, disclosed, or collected by third parties and as a result may be used by such third parties in ways that neither OfficeArrow nor you will be able to control or predict. You should not disclose any personally identifiable information about another person in the Discussion Forums.
OFFICEARROW IS NOT RESPONSIBLE FOR THE PERSONALLY IDENTIFIABLE INFORMATION OR ANY OTHER POSTINGS YOU OR OTHER USERS CHOOSE TO SUBMIT IN DISCUSSION FORUMS.
OfficeArrow reserves the right, but assumes no obligation, to monitor submissions and postings to the Discussion Forums; to record any such submissions; to disclose any information posted to the Discussion Forums or other portions of the OfficeArrow Website as necessary to satisfy any law, regulation or governmental request; or to edit, refuse to post, or to remove any submitted information or materials, in OfficeArrow's sole discretion.
6.0 Access To Personally Identifiable Information
If your personally identifiable information changes, you may correct, update, or delete your information by changing the information in the "My Dashboard" section of the OfficeArrow Website. If you want to terminate your account with OfficeArrow, you can deactivate your account from the "My Dashboard" section of the OfficeArrow Website. Additionally, you can email requests to correct, update or delete your information or deactivate your account to our Customer Support (firstname.lastname@example.org) or by contacting us at the following address or telephone number:
2625 Cumberland Parkway, Suite 100
Atlanta, GA 30339
Attn: Member Advocate
+1 (877) 277-6981
7.0 Security And Confidentiality
The security of your personal information is important to us. We use commercially reasonable efforts to keep your personally identifiable information, including, without limitation, financial information or credit card information, secure both during transmission and once we receive it. We endeavor to use appropriate physical, administrative, and technical security to protect against any loss, misuse, unauthorized access, disclosure, modification, or inadequate disposal or destruction of personally identifiable information. When you transmit sensitive information (such as credit card numbers) to the OfficeArrow Website, we will signal your browser to encrypt that information using Secure Socket Layer technology (SSL). To make purchases through the OfficeArrow Website, you must use an SSL-enabled browser such as Internet Explorer, Netscape Navigator 3.0 or later, or Safari to take advantage of this protection. OfficeArrow is not responsible for the security measures utilized by third party websites accessed by links from the OfficeArrow Website nor for the security measures utilized by Service Providers whose offers may be advertised on the OfficeArrow Website.
Although we allow you to set privacy options that limit access to your Profile, no security measures are perfect or impenetrable, and we cannot control the actions of other users or third parties with whom you may choose to share your pages and information, including by making your Profile Public. Therefore, we cannot and do not guarantee that the information you include in your Profile or otherwise post on the OfficeArrow Website will be completely confidential or will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the OfficeArrow Website. You understand and acknowledge that, even after removal, copies of user content may remain viewable in cached and archived pages or on the systems of other users if such users have copied or stored your user content.
If you have any questions about security on the OfficeArrow Website, you can send us an email email@example.com.
OfficeArrow does not knowingly solicit or collect personal information about anyone under the age of 18, nor do we knowingly provide recommendations to such persons. If you are under 18, please do not attempt to register for OfficeArrow or send any information about yourself to us.
No one under age 13 may provide any personal information to or on the OfficeArrow Website. In the event that we learn that we have mistakenly collected personal information from a child under age 13, we will delete that information as soon as possible. If you believe that we might have information from or about a child under age 13, please contact us at firstname.lastname@example.org.
9.0 International Use
11.0 Questions or Comments
Attn: Customer Service
2625 Cumberland Parkway
Atlanta, GA 30339