Business Conferencing: Interview with an Expert

This article was sponsored by RollCall Business Conferencing Solutions, a proud supporter of the OfficeArrow community. You can also visit RollCall's Community on OfficeArrow.

With all the possible conferencing services around these days, it's difficult to decide which one is right for your business. Whether it's certain features you're looking for or the overall best price, RollCall Business Conferencing Solutions gives you the most bang for your buck, without sacrificing the latest in conferencing technology.

I recently sat down with one of RollCall's experts to get the scoop on what makes RollCall special.

Q. What kind of business is RollCall ideal for?

A. Whether you work for a Fortune 500, a one-person consulting shop or any business in between, savvy professionals are using conferencing to communicate directly with people around the world. This is improving productivity, professional relationships, and reducing travel-related expenses. Teleconferencing services can be used for high-profile investor relations calls, that once a week call with a sales team, or for those times when travel is not an option.

Q. What makes RollCall different from other conferencing services?

A. People, Pricing and Performance. These are the main differences between RollCall and the competition. Our people are bar none, our rates are as aggressive as they get, and we perform with the same level of service we expect for ourselves. Additionally, with RollCall, users aren't required to sign contracts, maintain minimum commitments or expect any hidden fees. Users pay a rate-per-minute and that's it! It's simple to conduct business with RollCall.

Q. How does your service work?

A. The majority of conference calls are conducted using simple Meet Me reservationless conferencing. Meet Me conferencing enables users to conduct conference calls with virtually unlimited participants at any time. No reservations are necessary. Users simply dial a toll or toll-free number; enter the assigned user code and begin their conference.

Larger scale or high-touch event conferences requiring enhanced services usually call for an operator's participation. Earnings Releases, Board of Directors' meetings and Distance Learning are just some examples of calls that require an "extra touch". RollCall's US-based operators are specially trained in the applications of these important conference calls and can handle any size call with individual care.

RollCall provides maximum flexibility by integrating conferencing features with presentation sharing for simple collaboration. Conference calls become more compelling with the addition of visual enhancements. With RollCall's variety of web conferencing services, clients have the power to create, manage, and execute webinars, events, and online training sessions easily, professionally, and affordably. RollCall users are able to share presentations, spreadsheets or even their desktop. It's simple, efficient and inexpensive.

With RollCall's complementary audio console, moderators can effectively manage their call with features like sub-conference, dial-out, record and mute. RollCall makes meetings simple.

Q. What's the typical cost and what is the breakdown of those costs?

A. RollCall's conferencing services are charged on a ‘pay per use' basis. A customer is charged a per minute rate, based on the duration of the call and the number of participants in the conference. With RollCall, there are no volume commitments, no contracts, no capacity limitations and no fees. Customers are billed only for what they use and nothing more.

OfficeArrow members are entitled to a free conferencing trial of 200 minutes or 1 month of conferencing for FREE. Call 1-800-RollCall (800-765-5225) and mention OfficeArrow or visit 800rollcall.com.

Q. What are the different services you offer?

A. RollCall provides everyday audio conferencing, simple web collaboration and flawlessly executed events. RollCall owns its own conferencing facilities and equipment and maintains a fully staffed team of operators who assist on those ‘high touch' calls. Users have a variety of web conferencing options to choose from with RollCall. We offer web conferencing on our proprietary platform, DataXchange, or for those discriminating users who are used to a particular platform; we can also deliver alternatives, like WebEx or IBM web collaboration services, typically at a substantially reduced cost.