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Templates2 by Chrissy Scivicque: Customer Satisfaction Survey - Service (Word)

Want to know how your customers feel about you? Just ask! A simple survey can yield fascinating results. Here’s what you need to know before you get started.

Have you ever had a bad customer service experience? Did it impact your business with that company? Many underestimate the power of excellent service. Explore these 10 recommendations for providing your clients with extraordinary service every day.

No matter what business you’re in, you’ve got customers to please. We’ve identified the seven most important things you can do to keep them satisfied and loyal to your business. Check out this article, which highlights these areas of expertise associated with superior customer service.

It happens all the time: a customer is angry and you get stuck dealing with it. This is a crucial moment. Your actions can determine whether this customer is lost for good, or if you can somehow win them back. Don’t go in blind! We’ve got some essential pointers to help you turn this situation around.

“No” is one of the most difficult words to utter because most people don”t like to hear it or say it. That doesn”t mean you should never say it to a customer. You just need to be sure you use it in such a way that you don”t lose their business forever. We”ll show you how.

Think that there’s no such thing as customer service anymore? It seems that most companies put little emphasis on such things these days but there’s still hope. Explore how two companies are still making customers feel special.

Does your company go above and beyond for your customers? The way you treat your clients when they’re upset can make or break your business. Explore these techniques for dealing with customer complaints.

Oops! Something went wrong, and now a customer is upset. Whether it was a miscommunication, a poorly trained employee, or something else entirely, you now have to solve the problem and save the relationship. Read on to learn how to handle this situation.

You’ve got a great business concept, but you need to determine who you can market it to. For instance, what group of people will actually be interested in your product or service, and how can you reach them? Well, before you do anything else, you better figure out your “tarket.” Let us explain…

Sick of begging for a call back only to be left staring at a silent phone? Maybe you're voicemail technique is to blame. Scott Ginsberg, the authority on approachability, shares eight fail-proof strategies for phone messages that spark action.

We all know about the power of good (and bad!) customer service. For the past few weeks, we’ve asked our members to share their most memorable customer service experiences for a chance to win an iPod shuffle. Check out who won here!