There's one thing every public speaker dreads: that glazed over look in the eyes of the audience. Don't let this happen to you! Learn how to keep your audience wide awake and interested by employing some very simple strategies.

Learning does not occur the same way for everyone. In fact, did you know that there are 3 distinct types of learning that can be used depending on the circumstances and the people involved? Explore these 3 methods of learning and find the one that’s right for you.

Have you ever had a situation where you needed to send an email at a specific time? How did you remember to do it? Did you know that you can actually use a plug in for Outlook to automatically schedule an email to go out at a preset time? Yep. Learn all about it.

You've been asked to do the honors of announcing a guest speaker who will be presenting at your company event. Where do you start? If you haven't done this before, it can be a bit intimidating. We'll guide you through the process and share everything you need to know to help get the audience pumped up for the big speech.

Once you’ve made the decision to leave your current position, you’ve got a tough task in front of you: informing your employer of your resignation. If done properly, a well crafted letter can help you leave a professional and lasting impression. We’ll walk you through the process, one step at a time.

I bet that you've heard a lot about how the mail merge feature can make your life easier when you need to send out the same letter to a lot of different people. And yes, that's true! Mail merge can set up envelopes or documents to send to

So, you’ve decided to hire a trained professional to help you plan your event. How do you go about finding a qualified, competent individual to fill that role? It’s not always easy! Here are a few things you need to consider before making that big decision.

If you want repeat business, you’ve got to inspire loyalty in your customers. Without it, your customers could end up at your competitor’s office down the street. Here are some tried and true methods for instilling a strong sense of loyalty in each and every client.

Making a bad business decision can plague us both personally and professionally. How can we get over it without beating ourselves up? Learn to dust yourself off after making the wrong choice. We’ll show you how.

You’re about to get up in front of a crowd and give a speech. Your throat immediately gets dry, your palms sweat, your knees begin to shake. Public speaking terrifies you so how do you calm your nerves? Discover some simple techniques to get rid of your public speaking jitters.

It has been said that the fear of public speaking ranks up there with the fear of death. But we talk everyday, right? To our friends, our colleagues, our dogs. Changing the way you view your audience might not only help conquer your fears, it may also make you a more effective presenter.

Today’s job search engines make it easy to be lazy and just hit ‘send’ to apply for jobs. But in today’s market it takes more than the click of a button to get an offer. Find out why you might not be getting the job you are looking for, and what you can do to change that.

Establishing a relationship with a mentor can have great professional benefits. Whether you seek to gain wisdom or if you’re looking for help with current work issues, finding the right person can prove invaluable. Discover how to search for and nurture such a collaborative relationship.

As office professionals, we’re faced with hard decisions every day. Believe it or not, there are specific methods to help you in reaching a sound solution. Use this guide to help you make wise choices when others are depending on your critical thinking skills.

If you telecommute or have a home-based business, you need a home office that allows you to be productive while keeping a balance between your home and work life. In this article we’ll show you how to select the ideal space for your office, design that space for optimum performance, and well also offer some great money saving tips.

Taking a plane is no longer a luxury but these days, it’s unbelievable how people dress when they head for the airport. This article tells you why you might want to think again before showing up in your pajamas, and provides some comfortable alternatives.

If you’re looking to impress your guest with a fabulous menu but you just don’t have the budget, don’t worry! We’ll help you get rid of the unnecessary fluff and stretch every dollar. You and your guest will get the most out of the money you spend.

The internet has made it easier for job seekers to find and apply for open positions. Sometimes, it’s too easy. Companies are now flooded with resumes each time they post a job. Frequently a large number of the respondents are not even qualified. Learn how to find the right candidates on-line.

How do you cope with negative situations? You’ve heard the phrase, “like water off a ducks back” used to describe when a person is unaffected by something. We’re here to help you be just like a duck and bounce back from negativity. Read more for tips on getting the most out of life’s lessons.

Listening is perhaps the most important and underrated component of effective communication. Worried that yours aren’t up to par? We’ve got a list of helpful suggestions to help you keep your ears open and catch all the important details.

Is it possible to bridge the generation gap in the office? Working for a younger boss can certainly create a few challenges. Learn how to create a strong relationship, even when you've got a few years (or more!) on your superior.

Writing a letter of recommendation is quite an honor. But if you haven’t done it before, you might not know where to begin. We’ll help you get started by offering a few tips and suggestions to help make your letter powerful, positive and professional.

It can be difficult to present a new member to a tight team, especially if the person is a temporary employee who may not be around very long. As a manager, it is your role to work with your team and help them integrate the new person into the group. Here are a few tips for how you can introduce a temporary worker into a tight-knit team.

Junk email comes in all shapes and sizes – from cute kitty cat images, to the must-see YouTube video, to completely offensive over-the-top humor. Whether you love it or hate it, it’s time to establish some rules for how to deal with this stuff in the office.

Learning to be assertive can feel like mastering a foreign language. As kids, we are told to be seen and not heard. In some cultures just saying “no” is considered impolite. When it comes to business, if you don’t stand up for yourself, you’ll get trampled by those who do. Learn how to be assertive with these tips.

It happens all the time: a customer is angry and you get stuck dealing with it. This is a crucial moment. Your actions can determine whether this customer is lost for good, or if you can somehow win them back. Don’t go in blind! We’ve got some essential pointers to help you turn this situation around.

When attempting to impressing an important client, a car service goes a long way. But, before you jump in and hire the first company in the yellow pages, you must know that the business is first class. Explore these tips for hiring a car service and get the most bang for your bucks.

Anyone who has had to get up in front of an audience and give a speech understands the labor of love that went into writing those words. While speech writing isn’t everyone’s cup of tea, there are ways to make the process less painful and much more rewarding. Here are five tips on how to write a winning speech.

“No” is one of the most difficult words to utter because most people don”t like to hear it or say it. That doesn”t mean you should never say it to a customer. You just need to be sure you use it in such a way that you don”t lose their business forever. We”ll show you how.

As much as we would like to be able to always be prepared, when you are planning an event some things are difficult to anticipate. That is why it’s important to build in contingency plans just in case. Always consider your worst case scenario and plan accordingly. To help you avoid event nightmares, here are some tips to consider.

Your company is finally switching over to the new version of MS Office and you've never been more ready for an upgrade. But then you learn that your old macros - the ones you spent hours creating - will no longer work in the new system! Don't freak out. Our resident techie shares the scoop on how to overcome this tiny snag without losing your mind - or your macros!

Sure, most managers want to motivate their teams. But if they aren’t careful, they can just as easily demotivate them. Here, we go over six simple ways to ruin your team’s motivation and completely discourage them. Take a look and then…avoid these things at all costs!

Creating the right signage for your meeting depends on your purpose and the best way to communicate your message. Whether you choose banners, posters, or another method of providing information, keep the intent in mind.

Think you’re forgetful? If you don’t eat properly and get enough exercise, you may find that you have difficulty remembering important information. But that can change. Here are some practical tips on how to improve your memory.

With so many different credit cards out in the market, how are you supposed to select the best one for your business? According to financial experts, you first have to do your homework. Read on to learn how to navigate the money maze and read between the lines of credit card lingo.

Sure, you’ve thought having a 401(k) plan at your company might be a good thing, but you’re concerned you don’t have enough employees to make it worthwhile. Before you turn around and walk away from the idea, review the basics on starting a company 401(k).

Dealing with lazy co-workers is no fun. However, letting them get away with not pulling their weight, missed deadlines, long lunches and so many other things can be even worse. If you have lazy co-workers in your company, now is the time to take action.

OfficeArrow eNewsletter 41 - Control Freak Out! Who's Calling the shots here...