Article by Chrissy Scivicque: How to Make Customers Loyal

Article by Caroline Cloutier: The Customer Satisfaction Survey: An Essential Measurement of Success

Once you give your two weeks’ notice, it’s often difficult to remain focused for the rest of your time. Just because you’re leaving, doesn’t mean you can take a vacation during your last few days. Learn ways to deal with a case of short timer’s syndrome.

Do you have a favorite hotel? Does your company always book with the same chain? You can earn rewards by staying loyal to the same hotel brand. We’ll give you an overview of how these programs work and why you need to be a part of them.

Although no employee wants to be known as a "yes"-man, saying "no" to someone in authority can be terrifying. After all, you could get fired, right? Not so fast. In this article, learn why (and when) saying "no" to management may actually be as good for your reputation as it is for your workload.