Ask the Career Consultant: New Leader in Need

Dear Lisa,

I have been asked to head a team of Administrative Professionals at my company to develop a new telephone protocol but the group doesn't seem to listen to me. It's affecting my confidence and I'm worried I won't be effective. Any advice on how I can be a better leader and gain the respect of the group? I want to do a good job.

New Leader in Need

Congratulations on your new opportunity! Recognize that being asked to lead the team reflects the trust and confidence your boss has in you (or whoever delegated the project to you). Take pride in that and use it to your advantage as you take on the challenge. Here are a few suggestions:

1. Do Your Homework

Fill your information bucket. Know the issue backward and forward. Why is a new protocol required? Promote respect by demonstrating that you are knowledgeable and informed. Come to each meeting well-prepared. Leaders who just show up and wing it will find that team members will eventually stop coming because they think the meetings are a waste of time. Exhibit respect for others' time by making good use of it. Prepare agendas (remember to solicit agenda items from the team), create clear and defined action items with due dates and distribute accurate minutes timely.

2. Stick to It!

Stick to the prepared agenda. Stay on target and keep the meetings moving forward. Hold team members accountable for any follow-up - this includes you! One of the best ways to build a powerful team is to be a person who can be counted on.

3. Lead By Example

Perhaps the problem isn't that they are not listening to you as much as you are not listening to them. To be a leader of a team means there is more than one person involved. Most people simply want to feel appreciated and part of the vision. Find a way to incorporate a few of their suggestions and see the results you get. Leaders facilitate and guide rather than tell people what to do.

4. Be Enthusiastic

Effective leaders create a non-theatening environment. Bring a positive attitude to every meeting. Be passionate about telephone protocol! It's hard for people to get behind you if you have passion for what you are doing. Refrain from negativity.

5. Lions and Tigers and Bears, Oh My!

Diversity is the essence of every team! Embrace the uniqueness of the different personalities on the team. Everyone has something to offer. Strive to build a team of camaraderie. As the leader of the team, focus on building relationships and the team will respond. Lean towards collaboration not competition.

6. Be Yourself

As a new team leader it's okay to tell the team you want to succeed and need their help. Be sincere and authentic.

Remember that leadership is about influence, not position. Enjoy the experience and stay committed until the project is complete.

Send your questions to the Career Consultant. Lisa Olsen, at Lisa@wingspanmotivation.com.

Lisa Olsen provides OfficeArrow members with down-to-earth career advice from her extensive experience as a Career Consultant. An author, trainer, speaker and consultant, Lisa's dedication to building relationship chemistry and helping people power up their potential has been the catalyst for her own success. Learn more about Lisa and her services, including keynote addresses, resume revision, and on-site professional development training here.