Connect with Facebook
Stop Phoning It In: 9 Phrases for Handling Problem People on the Phone
- Share This:
-
-
-
-
-
-
-
High maintenance customers are the worst, especially when you're dealing with them over the phone! In these potentially explosive situations, your words can either defuse or ignite the fury. Acclaimed author, Scott Ginsberg, shares his top "Phrases that Payses" for managing these folks when you encounter them.
About the Author
Scott Ginsberg, aka "The Nametag Guy," is the author of eight internationally acclaimed books, an award-winning blogger, professional speaker, business coach and the brains behind NametagTV.com. As the only person in the world who wears a nametag 24-7, media outlets like CNN, USA TODAY and The WSJ have recognized him as "The Authority on Approachability."
| Article: |  How Applaudable Are You? 3 Strategies for Speaking like a Pro in Public November 18, 2009 |
| Article: | Stand Up and Be Heard: 10 Public Speaking Secrets You Won’t Learn in Toastmasters November 10, 2009 |
| Article: | Teleproachability: How Engaging Are You? September 14, 2009 |
| Article: | Unforgettable Voicemail: Get Your Call Returned EVERY Time September 10, 2009 |
| Article: | Boring to Brilliant: How to Make the Ordinary Extraordinary August 17, 2009 |
